Last Updated: March 8, 2025
This Privacy Policy is for Domino Services Ltd. (referred to as “Company,” “we,” “us,” or “our”) and explains why and how we may collect, store, use, and/or share (“process”) your data when you use our services (“Services”), such as when you:
- Visit our website at https://www.worldrouteplanner.com/, or any of our websites that link to this Privacy Policy.
- Interact with us in other ways, such as through sales, marketing, or events.
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and options. If you disagree with our policies and practices, please do not use our Services. If you have any questions or concerns, feel free to contact us at privacy@worldrouteplanner.com.
Summary of Key Points
This summary highlights the key points of our Privacy Policy, but you can find more details on each topic using the table of contents below.
What personal data do we process? When you visit, use, or navigate our Services, we may process personal data depending on how you interact with Domino Services Ltd. and the Services, the choices you make, and the features you use. Learn more about the personal data you provide to us.
Do we process sensitive personal data? We do not process sensitive personal data.
Do we receive data from third parties? We do not receive data from third parties.
How do we process your data? We process your data to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your data for other purposes with your consent. We only process data when we have a valid legal basis to do so. Learn more about how we process your data.
When and with whom do we share your personal data? We may share data in specific situations and with specific third parties. Learn more about when and with whom we share your personal data.
How do we keep your data safe? We use organizational and technical processes to protect your personal data. However, no electronic transmission or storage technology over the internet can be guaranteed 100% secure, so we cannot promise that hackers, cybercriminals, or unauthorized third parties won’t breach our security and access, steal, or alter your data. Learn more about how we keep your data safe.
What are your rights? Depending on your geographic location, applicable privacy laws may grant you certain rights regarding your personal data. Learn more about your privacy rights.
How can you exercise your rights? The easiest way to exercise your rights is by submitting a data subject request or contacting us. We will review and act on any request in accordance with applicable data protection laws.
Want to learn more about what Domino Services Ltd. does with the data we collect? Read the full Privacy Policy below.
Table of Contents
1. What Information Do We Collect?
2. How Do We Process Your Data?
3. What Legal Bases Do We Rely On to Process Your Data?
4. When and With Whom Do We Share Your Personal Data?
5. What Is Our Stance on Third-Party Websites?
6. Do We Use Cookies and Other Tracking Technologies?
7. How Long Do We Keep Your Data?
8. How Do We Keep Your Data Safe?
9. Do We Collect Data From Minors?
10. What Are Your Privacy Rights?
11. Controls for Do-Not-Track Features
12. Do California Residents Have Specific Privacy Rights?
13. Do We Update This Policy?
14. How Can You Contact Us About This Policy?
15. How Can You Review, Update, or Delete the Data We Collect?
1. What Information Do We Collect?
Personal Data You Provide to Us
In Short: We collect personal data that you voluntarily provide to us.
We collect personal data that you voluntarily share with us when you register for our Services, express interest in learning about us or our products and Services, engage in activities within the Services, or otherwise contact us.
Personal Data You Provide. The personal data we collect depends on how you interact with us and the Services, the choices you make, and the features you use. The personal data we may collect includes:
- Names
- Email addresses
Sensitive Data. We do not process sensitive personal data.
All personal data you provide must be true, complete, and accurate, and you should notify us of any changes to such data.
Data Collected Automatically
In Short: Some data—like your IP address and/or browser and device characteristics—is collected automatically when you visit our Services.
We automatically collect certain data when you visit, use, or navigate our Services. This data does not reveal your specific identity (like your name or contact information) but may include device and usage data, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical data. This information is primarily needed to maintain the security and operation of our Services, as well as for our internal analytics and reporting purposes.
Like many businesses, we collect data through cookies and similar technologies.
The data we collect includes:
- Log and Usage Data. Log and usage data are service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and details about your activity in the Services (such as timestamps of use, pages and files viewed, searches, and actions taken, like which features you use), device event information (e.g., system activity, error reports—sometimes called “crash dumps”—and hardware settings).
- Device Data. We collect device data such as information about the computer, phone, tablet, or other device you use to access the Services. Depending on the device, this may include your IP address (or proxy server), device and application IDs, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration data.
- Location Data. We collect location data, such as information about your device’s location, which can be precise or approximate. The amount of data collected depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to gather geolocation data that indicates your current location (based on your IP address). You can opt out of allowing us to collect this data by denying access or disabling your device’s location settings. However, if you choose to opt out, certain parts of the Services may not function properly.
2. How Do We Process Your Data?
In Short: We process your data to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your data for other purposes with your consent.
We process your personal data for various reasons, depending on how you interact with our Services, such as:
- Facilitating account creation and authentication, and managing user accounts. We may process your data to allow you to create and log into your account, as well as to keep your account functioning properly.
- Protecting vital interests. We may process your data when necessary to protect an individual’s vital interests, such as preventing harm.
3. What Legal Bases Do We Rely On to Process Your Data?
In Short: We only process your personal data when we believe it is necessary and we have a valid legal reason (i.e., legal basis) under applicable law, such as with your consent, to comply with laws, to provide services, to fulfill contractual obligations, to protect your rights, or to pursue our legitimate business interests.
This section applies to you if you are in the EU or UK.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the legal bases we rely on to process your personal data. We may rely on the following legal bases:
- Consent. We may process your data if you’ve given us permission (i.e., consent) to use it for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing consent.
- Legal Obligations. We may process your data when we believe it’s necessary to comply with our legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing your data as evidence in litigation involving us.
- Vital Interests. We may process your data when we believe it’s necessary to protect your or a third party’s vital interests, such as in situations involving potential threats to someone’s safety.
This section applies to you if you are in Canada.
We may process your data if you’ve given us specific permission (i.e., express consent) to use it for a particular purpose, or in situations where your permission can be implied (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your data without your consent, such as:
- If collection is clearly in an individual’s interest and consent cannot be obtained in a timely manner.
- For investigations, fraud detection, and prevention.
- For business transactions, provided certain conditions are met.
- If contained in a witness statement and collection is necessary to assess, process, or settle an insurance claim.
- To identify injured, ill, or deceased persons and communicate with next of kin.
- If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
- If it’s reasonable to expect that collection and use with consent would compromise the availability or accuracy of the information, and the collection is reasonable for investigating a breach of an agreement or a violation of Canadian or provincial laws.
- If disclosure is required to comply with a subpoena, warrant, court order, or rules regarding the production of records.
- If produced by an individual in the course of their employment, business, or profession, and the collection aligns with the purposes for which it was produced.
- If the collection is solely for journalistic, artistic, or literary purposes.
- If the information is publicly available and specified by regulations.
4. When and With Whom Do We Share Your Personal Data?
In Short: We may share data in specific situations and/or with the following third parties as described in this section.
We may share your personal data in the following situations:
- Business Transfers. We may share or transfer your data in connection with, or during negotiations of, a merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
- Google Maps Platform APIs. When we use Google Maps Platform APIs (e.g., Google Maps API, Places API), we may share your data with these services.
- Google AdSense. For more information, visit: https://policies.google.com/technologies/partner-sites.
5. What Is Our Stance on Third-Party Websites?
In Short: We are not responsible for the data you share with third parties we link to or who advertise on our Services but are not affiliated with us.
Our Services may link to third-party websites, online services, or mobile apps and/or contain advertisements from third parties not affiliated with us, which may link to other websites, services, or apps. We do not warrant or take responsibility for any loss or damage arising from your use of such third-party websites, services, or apps. Including a link to a third-party website, service, or app does not imply our endorsement. We cannot guarantee the safety or security of data you provide to third parties. This Privacy Policy does not cover data collected by third parties. We are not responsible for the content, privacy, or security practices and policies of third parties, including those linked to or from our Services. Review the policies of such third parties and contact them directly with any questions.
6. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your data.
We may use cookies and similar tracking technologies (e.g., web beacons and pixels) to access or store data. Our Cookie Policy provides detailed information about how we use these technologies and how you can refuse certain cookies.
7. How Long Do We Keep Your Data?
In Short: We keep your data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We retain your personal data only as long as needed for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements). No purpose in this policy requires us to keep your personal data longer than the duration users have an account with us.
When we no longer have an ongoing legitimate business need to process your data, we will either delete or anonymize it. If this isn’t possible (e.g., because your data is stored in backup archives), we will securely store it and isolate it from further processing until deletion is feasible.
8. How Do We Keep Your Data Safe?
In Short: We aim to protect your personal data through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures to safeguard the personal data we process. However, despite our efforts, no electronic transmission over the internet or data storage technology can be guaranteed 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or unauthorized third parties won’t breach our security and improperly collect, access, steal, or modify your data. While we do our best to protect your personal data, transmitting data to and from our Services is at your own risk. You should only access the Services in a secure environment.
9. Do We Collect Data From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect data from or market to children under 18. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal data from users under 18 has been collected, we will deactivate the account and take reasonable steps to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at privacy@worldrouteplanner.com.
10. What Are Your Privacy Rights?
In Short: In some regions, such as the European Economic Area (EEA), UK, and Canada, you have rights that allow greater access to and control over your personal data. You may review, change, or terminate your account at any time.
In certain regions (e.g., the EEA, UK, and Canada), you have rights under applicable data protection laws regarding your personal data. These may include the right to (i) request access and obtain a copy of your personal data, (ii) request rectification or erasure, (iii) restrict the processing of your personal data, and (iv) where applicable, data portability. In some cases, you may also have the right to object to the processing of your personal data. You can make such requests via the contact details provided in the “How Can You Contact Us About This Policy?” section below.
We will review and act on any request in accordance with applicable data protection laws.
If you’re in the EEA or UK and believe we’re unlawfully processing your personal data, you have the right to file a complaint with your local data protection authority or the UK’s Information Commissioner’s Office.
If you’re in Switzerland, you can contact the Federal Data Protection and Information Commissioner.
Withdrawing Consent: If we rely on your consent to process your personal data—which may be express and/or implied depending on applicable law—you can withdraw it at any time by contacting us via the details in the “How Can You Contact Us About This Policy?” section below.
Note that this won’t affect the lawfulness of processing before withdrawal or, where permitted by law, processing based on lawful grounds other than consent.
Account Information
If you’d like to review or change the information in your account or terminate it at any time, you can:
- Contact us using the provided contact information.
Upon your request to terminate your account, we will deactivate or delete your account and data from our active databases. However, we may retain some data in our files to prevent fraud, troubleshoot issues, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.
Cookies and Similar Technologies: Most web browsers accept cookies by default. You can typically set your browser to remove or reject cookies. If you choose to do so, this may affect certain features or services of our Services. You can also opt out of interest-based ads from advertisers on our Services.
If you have questions or comments about your privacy rights, email us at privacy@worldrouteplanner.com.
11. Controls for Do-Not-Track Features
Most web browsers, mobile operating systems, and apps include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have your online browsing activities tracked. No uniform technology standard for recognizing and implementing DNT signals has been finalized yet. As such, we currently do not respond to DNT browser signals or mechanisms that automatically indicate your choice not to be tracked online. If a standard for online tracking is adopted in the future that we must follow, we’ll inform you in an updated version of this Privacy Policy.
12. Do California Residents Have Specific Privacy Rights?
In Short: Yes, if you’re a California resident, you have specific rights regarding access to your personal data.
California Civil Code Section 1798.83, known as the “Shine The Light” law, allows California residents to request and obtain from us, once a year and free of charge, information about categories of personal data (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties in the preceding calendar year. If you’re a California resident and wish to make such a request, please submit it in writing using the contact details below.
If you’re under 18, reside in California, and have a registered account with our Services, you have the right to request the removal of unwanted data you’ve posted publicly on the Services. To request removal, contact us using the details below, including the email address associated with your account and a statement confirming you reside in California. We’ll ensure the data is no longer publicly visible on the Services, though it may not be fully or comprehensively removed from all systems (e.g., backups).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) Every individual in California for other than a temporary or transitory purpose, and
(2) Every individual domiciled in California who is outside the state for a temporary or transitory purpose.
All other individuals are defined as “non-residents.”
If this “resident” definition applies to you, we must adhere to certain rights and obligations regarding your personal data.
What categories of personal data do we collect?
In the past twelve (12) months, we have collected the following categories of personal data:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details such as real name, alias, postal address, phone or mobile number, unique personal identifier, online identifier, IP address, email address, account name | No |
| B. Personal data categories listed in the California Customer Records statute | Name, contact details, education, employment history, financial information | No |
| C. Protected classification characteristics under California or federal law | Gender, date of birth | No |
| D. Commercial information | Transaction information, purchase history, financial details, payment information | No |
| E. Biometric information | Fingerprints, voiceprints | No |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, interactions with our or other websites, apps, systems, and ads | No |
| G. Geolocation data | Device location | Yes |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images, audio, video, or call recordings created in connection with our business activities | No |
| I. Professional or employment-related information | Business contact details to provide Services at a business level, job title, work history, professional qualifications if applying for a job with us | No |
| J. Education information | Student records, directory information | No |
| K. Inferences drawn from other personal data | Inferences drawn from collected personal data to create a profile or summary about an individual’s preferences or characteristics | No |
| L. Sensitive personal information | Social security numbers, driver’s license, passport numbers, precise geolocation | No |
We may also collect other personal data outside these categories when you interact with us in person, online, by phone, or mail, such as:
- Seeking help through our customer support channels;
- Participating in customer surveys or contests; and
- Facilitating the delivery of our Services and responding to your inquiries.
How do we use and share your personal data?
More details about our data collection and sharing practices can be found in this Privacy Policy.
Contact us at https://www.worldrouteplanner.com/contact or refer to the contact details at the bottom of this document.
If you use an authorized agent to exercise your right to opt out, we may deny the request if the agent does not provide proof of valid authorization to act on your behalf.
Do we share your data with anyone?
We may share your personal data with our service providers under a written contract between us and each provider. Each provider is a for-profit entity that processes data on our behalf, adhering to the strict data protection obligations required by the CCPA.
We may use your personal data for our own business purposes, such as internal research for technological development and demonstration. This is not considered “selling” your personal data.
Domino Services Ltd. has not disclosed, sold, or shared any personal data with third parties for business or commercial purposes in the preceding twelve (12) months. We will not sell or share personal data of website visitors, users, or other consumers in the future.
Your rights regarding your personal data
Right to Request Deletion – Deletion Request
You may request the deletion of your personal data. If you ask us to delete it, we will honor your request and delete your data, subject to certain exceptions provided by law, such as (but not limited to) another consumer’s exercise of free speech, our compliance requirements under legal obligations, or processing necessary to protect against illegal activities.
Right to Be Informed – Right to Know Request
Depending on the circumstances, you have the right to know:
- Whether we collect and use your personal data;
- The categories of personal data we collect;
- The purposes for which the collected data is used;
- Whether we sell or share your personal data with third parties;
- The categories of personal data we sold, shared, or disclosed for a business purpose;
- The categories of third parties with whom we sold, shared, or disclosed personal data for a business purpose;
- The business or commercial purpose for collecting, selling, or sharing personal data; and
- The specific pieces of personal data we’ve collected about you.
Under applicable law, we are not obligated to provide or delete consumer data that is de-identified in response to a consumer request or to re-identify individual data to verify a request.
Right to Non-Discrimination for Exercising Consumer Privacy Rights
We will not discriminate against you for exercising your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Data
We do not process consumers’ sensitive personal data.
13. Do We Update This Policy?
In Short: Yes, we will update this policy as needed to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date and will take effect as soon as it’s accessible. If we make significant changes, we may notify you by prominently posting the changes or sending you a direct notification. We encourage you to review this Privacy Policy frequently to stay informed about how we protect your data.
14. How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you can email us at privacy@worldrouteplanner.com or send mail to:
Domino Services Ltd.
Hova House, 1 Hova Villas
Brighton & Hove, BN3 3DH
United Kingdom
15. How Can You Review, Update, or Delete the Data We Collect?
Based on the applicable laws of your country, you may have the right to request access to the personal data we collect from you, update it, or delete it. To review, update, or delete your personal data, please submit a data subject request. You can do this by visiting https://www.worldrouteplanner.com/contact or emailing us at privacy@worldrouteplanner.com. We will review and fulfill every request in accordance with applicable data protection laws.